Frequently Asked Questions (FAQ)

Booking Process

How can I book a service from Success Formula?
  1. Go on https://www.successformula.nl/shop/
  2. Click on the service that interests you
  3. Select the attribute(s) that you want (day, timeslot, number of seats, etc…) and add the service to your cart
  4. Go to your cart (https://www.successformula.nl/cart/) and check its content and proceed to check out
  5. Select your payment method and place your order
  6. You will receive a confirmation by email with all the details
I am not sure if my booking was made correctly, how can I check it?

To check all your bookings, go on https://www.successformula.nl/my-account/. On this page you will see all your past and upcoming bookings. If your new booking is not on the page, the booking was not correctly processed. Please book the desired service again.

I did not receive a booking confirmation email, is something wrong?
  1. First check if your booking was processed correctly by going on https://www.successformula.nl/my-account/. If your order is on the page, your booking was correctly made. If not, please re-book it
  2. Check your spam folder or your mailbox, we try to optimize our emails for spam, but sadly it still happens sometimes. If the email is not in your spam box, verify that you gave us your correct email address (https://www.successformula.nl/my-account/edit-account/)
  3. If the booking was correctly made and your email is correct, please write us at info@successformula.nl and indicate your order number in the email
I would like to get the invoice for my previous booking, how can I get them?

Please go to https://www.successformula.nl/my-account/. At the bottom of the page, you will see every booking you made. For each booking, you can download an invoice. In case you are missing an invoice, feel free to write us at info@successformula.nl.

I booked a program, but I did not receive the slides yet, is that normal?

It’s totally normal! We do not send the slides anymore. We have implemented a new system which allows you to directly download your slides from your account. You can retrieve your slides 24 hours prior to your session (or earlier sometimes) on your account. Keep in mind that the slides will only be available if your booking was paid.

In case you paid your order, but cannot retrieve your slides on your account page, simply write us at slides@successformula.nl and we will find a solution together.

My class is scheduled on an office holiday, will it take place?

All our classes will take place regardless of the date. However, we fully understand you might have made other plans. For this reason, if you cannot make it to your class, simply apply for a switch via https://www.successformula.nl/switching-form/, and we will try to reschedule you to a session on a different day. If we can’t provide you an alternative date, you will not be charged for the missed class.

I would like to switch my group meeting booking, how should I proceed?

You booked the wrong timeslot or we added one that suits you better? If you would like to switch your booking then follow the procedure below.

  1. Book the new timeslot
    • In case you paid the first timeslot, there is no need to pay the new time slot again. Simply indicate “bank transfer” as the payment option. As soon as we receive your email from step 2, we will mark your order as paid.
  2. Send us an email to info@successformula.nl informing us you would like to switch

Please bear in mind that if you book a new timeslot with a different price than the initial one, we will still charge you the difference. As an example, if you book the first timeslot under the early bird price (100€) and the new one under the regular price (120€), you will be charged in total 120€

I cannot attend one of my group meetings, can I switch?

Absolutely, send us a request for switch via https://www.successformula.nl/switching-form/ as soon as possible and we will try to find an alternative for you.

Since we place great importance on our small group size policy, we only allow max. two switches per program. For any extra switch (after the 2nd switch) we charge a 5€ administrative fee. Additionally, we only reschedule within our capacity, if all our classes are already full we will not be able to move you around.

Loyalty + Coupon + Referral Program

I forgot to add my coupon to my order or it didn’t work

We are sorry to hear you forgot to add your coupon or had an issue with it. That being said, it’s not a problem!
Simply write us at info@successformula.nl. In the email, indicate your order number and the coupon you would like to apply. We will manually take care of it for you.

Please bear in mind that we will only proceed your request if it is made no later than 24hours after the order time and the program you booked has not yet taken place .

How can I check how many Success Points I still have?

Please go to https://www.successformula.nl/my-account/, you can see your balance at the top of the page.

I heard that I could get money by referring my friend to Success Formula, how does that work?

To refer your friend, email your friend using https://www.successformula.nl/refer-a-friend/. Your friend will be emailed a coupon of 5€. If your friend uses the coupon, you will receive a reward coupon of 20€ by email.

Please be aware that you can only invite somebody that is not yet a Success Formula’s student.

Other

My question is not answered yet, how should I proceed?

Write us at info@successformula.nl and one of our colleagues will happily answer your question.